Relationship counselling FAQs

Do I have to be referred to Marriage Care?

No. Many organisations and GPs do refer people to Marriage Care but you can contact us directly and register for our counselling services.

Is counselling open to everyone?

Our counselling service is open to all seeking help with their relationship and we welcome everybody over the age of 18.

How can counselling help me?

Counselling helps you take time out from your situation and see it from a fresh perspective. Working with a counsellor gives you, or you and your partner, a chance to think about what you can do to change your situation for the better. It can also give you a chance to explore complex or difficult issues in a safe and confidential environment.

Is Marriage Care relationship counselling confidential?

Marriage Care counselling is confidential within the limits of the law, client safety and the safety of others.

Do Marriage Care counsellors have professional training?

Marriage Care counsellors have all received professional training in relationship counselling.

As an organisational member of the BACP (British Association for Counselling and Psychotherapy) we are bound by its Ethical Framework for Good Practice in Counselling and Psychotherapy, the Ethical Guidelines for Researching Counselling and Psychotherapy (where organisations undertake research) and subject to the Professional Conduct Procedure for the time being in force.

Will I have to pay a fee?

Marriage Care is a registered charity and we don’t charge a fixed fee for our counselling service, apart from an initial registration fee of £15. You will never be turned away because you cannot afford to give very much but we do ask all counselling clients to give a donation in advance of each session of counselling.  All our counsellors are highly trained professionals but they receive no payment for the sessions they provide – giving their time on an entirely voluntary basis. However, in order to maintain their ongoing training, supervision and the overall service each session costs Marriage Care around £65. Our Appointments Service will ask for your first donation over the telephone when they are in a position to offer you an appointment and donations for all future sessions can be made via the Mobicash App. Click here for Mobicash information.

How do I get an appointment?

You can register on-line, which  includes paying a £15 non-refundable registration fee and completing an initial survey that will be emailed to you and your partner, or just to you if you register as an individual. Once the surveys are completed this will secure your place on the waiting list. 

When an appointment is available for you our appointments team will contact you with the details. Please be aware that our calls will come from a withheld/private number. 

If you have any issues with the registration process you can call the Appointments Service on 0800 389 3801  between Mon – Thurs (10:30 am–6 pm). Please note we are often closed on Wednesday between 12 pm–2 pm for staff training. 

How long will I have to wait?

There is likely to be a waiting list for counselling but once you have taken the first step by registering with us, we will keep in regular contact with you and will telephone you as soon as an appointment becomes available.

Where do I go for my counselling sessions?

Due to the COVID-19 pandemic our counselling sessions are currently only available via webcam or, if you are attending on your own, telephone counselling is also available.

Can I have relationship counselling on my own?

Yes. You will be welcomed either on your own or with your partner. If attending as a couple you will need be in the same location using the same device.

 How long is the counselling process?

You will have regular weekly appointments. The number of appointments you have will be agreed between you and your counsellor dependent on your needs.

How long is a counselling session?

Sessions usually last for fifty minutes.

Can we bring children with us?

No; please make sure you can access our webcam or telephone counselling without being disturbed by children, as this will distract from the counselling process.

What do I do if I am unhappy about the counselling I receive?

We welcome your comments about your experience with Marriage Care and when the counselling comes to an end you will be emailed a link to a short survey where you can leave your comments. However, if you are unhappy with any aspect of our service please tell us. You can address your concerns/comments to our Marriage Care National Support Office:

278-290 Huntingdon Street, Nottingham, NG1 3LY

0800 389 3801.


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