“Speaking as a member of the National Support Team, it has been a privilege. I’m constantly inspired by my colleagues and the dedicated volunteers we support. They come from all walks of life, to utilise and share their vast wealth of experience. Engaged couples receive guidance from highly trained Course Facilitators as they prepare to be joined in matrimony whilst our Counsellors provide continued support, empathy and a safe space to help couples navigate often very challenging episodes in their relationships.
No day is the same, but always truly rewarding!”
-Beth DeGraft-Johnson

Appointments Service Administrator

We are recruiting an Appointments Service Administrator to join our National Support Team – find out details below!

Basic Details

This is a permanent contract of 8 hours per week with the opportunity,  and occasional requirement, to work more hours on a casual basis.

Location: Nottingham

Hours: A minimum of 8 hours per week (ideally worked on Tuesday and Thursday afternoons), with opportunity to work more hours on a casual contract basis. You will occasionally be asked to work additional hours (over the 8hrs/week) if service needs require this – this will be on a casual contract basis.

Salary: The rate of pay is £13.45 per hour with holiday entitlement accrued on a pro-rata basis. For any casual hours there is 12.07% enhancement for accrued holiday. We are an accredited Living Wage Employer.

Reports to: Appointments Service Coordinator

Closing date: Friday 28th August 2026

Please note – references will be obtained upon application, unless you let us know otherwise.

About Marriage Care

Marriage Care has been supporting couples across England and Wales for 80 years.
With around 350 passionate volunteers, we provide low-cost relationship counselling and
marriage preparation services — because we believe everyone should have the chance to
form and sustain healthy relationships.
We’re the UK’s second-largest relationship counselling provider and the largest single
provider of marriage preparation. Our mission is to support adults at every stage of their
relationship journey, helping them nurture, restore and strengthen their connection.

Your Role

As an Appointments Service Administrator, you would be responsible for ensuring good outcomes for clients and volunteers who contact the service by providing a courteous, sensitive and efficient appointments service. The role requires handling calls sensitively from clients (who may be in distress) or volunteers and arranging appointments in accordance with service standards including maintaining absolute client confidentiality. For this role we are looking for someone who can start as soon as possible.

Key Responsibilities

  • Be the first port of call for clients, volunteers and others calling our appointments line.
  • Arrange appointments in accordance with service standards.
  • To be able to work independently, and as part of a team.
  • To be able to be flexible in providing cover when needed to maintain service standards and relationships.

 

What We Offer

  • A committed and supportive team
  • Auto-enrolment pension scheme
  • An opportunity to be part of making a vital difference to couples, families and society

 

How to Apply

To apply for this position, please read through the candidate information in the attachment below, and send a completed application form and a separate equal opportunities monitoring form to: karen@marriagecare.org.uk.

The deadline for applications is Friday 28th August and references will be gained as soon as we receive your application – unless you request otherwise.

Interviews will be held the week commencing the 7th September

Ideally we would like the selected candidate to start the week commencing 21st September.

 

 

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